The HI Rate is designed for micro-generators who are generating more energy than they are using. This is typically used during the summer months (March to October).

The LO Rate is designed for micro-generators who are using more energy than they are generating. This is typically used during the winter months (November to February).

Every month, you will receive a Pre-Bill Notification Email three business days before your invoice is finalized (your Publish Date). During this Pre-Bill Window, log in to your “My Account” portal to view your:

• Export kWh
• Import kWh
• Net kWh

The Net kWh value will tell you when you’re a net exporter or a net importer. Members typically use the HI Rate when they are net exporters. Members typically use the LO or Variable Rates when they are net importers.

During the spring and fall, when you normally switch rates, watch for a change from net importer to net exporter, or vice-versa. When your net status changes, submit a rate change request from the “My Account” portal. Your Pre-Bill Data will also show you the “backdating” date you can select to optimize your credits.

Yes, you can! You can switch rates as far back as your last billing cycle, so be sure to take advantage of this time-travelling superpower and use it to maximize the days when your solar panels were capturing the most sunshine!